Record, however, we must point out

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That the acceptance of chatbots in the world's most populous country is constantly growing. And what does it look like in Poland? This is what the Chatbots in Poland  report prepared by the Symetria agency says. He indicates that Poles have nothing against chatting with bots . Their greatest advantage is the short waiting time for a response. They also emphasize that chatbots are best at presenting the company's offer, reporting errors and failures, and accepting complaints. What are the advantages and disadvantages of automation? Now that you've seen how to use chatbots and how customers react to them, it's time to move on to their advantages and disadvantages.


We'll start with the first ones. The top benefits of customer service automation include saving resources and relieving the team . Thanks to this, specialists can deal with more complex customer problems. Further advantages are: Reducing the Algeria WhatsApp Number cost.  customer service. Increasing customer satisfaction. Offering more personalized services and products. Increased sales according to a Statista survey, as many as  of companies said that personalization through chatbots increased their conversion rates, and  of e-commerce companies noticed an increase in revenues. Reducing the number of returns by having chatbots solve simple problems, I don't know how to configure my headphones.





Reducing the number of abandoned carts. Optimization of advertising expenses. Increasing sales and conversions. Intelligent interactions with other platforms, e.g. e-mail or customer relationship management. And thus providing statistics that allow us to better understand consumer behavior. Ensuring communication on multiple channels. Responding to inquiries quickly and always in a professional manner. However, customer service automation has not only advantages but also disadvantages. However, their list is not that long, and the most important include: Lack of trust in new technologies, which may discourage customers and those who do not know how to use them. The need for proper implementation, constant .